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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scott Gomez

August 29, 2025

5  out of  5
rating by Scott Gomez
"I had a great experience working with Karla Cerna & her team, they were very polite I’d highly recommend"
We responded:
"Thank you for the 5 stars, Scott! We look forward to servicing all your insurance needs!"
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Isabel Aguilar

August 28, 2025

5  out of  5
rating by Isabel Aguilar
"first time I got car insurance and elyde is a lot of help. Also help me with life insurance"
We responded:
"Thank you for the wonderful review, we love helping our customers with all their insurance needs!"
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Robert Helton

August 28, 2025

5  out of  5
rating by Robert Helton
"Ellie has been amazing at servicing my policies any questions I have had she’s been on it. The whole agency has always been very helpful and would recommend"
We responded:
"Thank you for the fantastic review, we love helping our customers better understand their insurance!"
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Cristal Aguilar

August 28, 2025

5  out of  5
rating by Cristal Aguilar
"Thank you to Elyde for being so quick with my insurance! So happy that I was able to get it done! Highly recommend her for anything and she’s bilingual!"
We responded:
"Thank you for the 5 stars! We like taking care of our customers insurance needs!"
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Kasey Helton

August 28, 2025

5  out of  5
rating by Kasey Helton
"Amazing agency - Ellie has always been very helpful and informative. Would recommend to all my friends and family!"
We responded:
"Thank you, Kasey for the 5 stars!"
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Miguel Medina

August 28, 2025

5  out of  5
rating by Miguel Medina
"I have been insured with this office for many years and have nothing but positive things to say about the team. Julia, in particular, is extremely efficient and always takes the time to answer any questions I may have. She makes the process smooth and stress-free, and her professionalism truly stands out. I also want to recognize all of the ladies in the office they are always helpful, courteous, and a pleasure to work with. From my own personal experience, I can confidently recommend Julia and the entire team to anyone seeking reliable insurance service."
We responded:
"Thank you for the 5 star review, we love educating our customers on the intricacies of insurance while making it easy to understand. We look forward to helping you with all your future insurance needs!"
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Ricardo Rincon

August 27, 2025

5  out of  5
rating by Ricardo Rincon
"Julia is an amazing insurance agent! She’s professional, knowledgeable, and always goes above and beyond to make sure everything is taken care of. I trust her not only with my own policies but also with the buyers I work with who need homeowners insurance—she takes great care of them every time. It’s rare to find someone who is both efficient and personable, and Julia is exactly that. I highly recommend her to anyone looking for an insurance agent they can count on!"
We responded:
"Thank you for the 5 stars, Ricardo and for also trusting us with your customers, that is the ultimate compliment!"
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Kim Rickerson

August 26, 2025

5  out of  5
rating by Kim Rickerson
"When I moved to Washington from out-of-state, I needed to transfer multiple lines of coverage (and make changes to several) and Daniela was wonderful to work with. While working through my options, she patiently answered all of my questions over the phone and by email. She is always responsive, professional and friendly. I definitely recommend working with her and the team at this State Farm office!"
We responded:
"Thank you for the wonderful review, we take pride in helping our customers understand their insurance coverages while making the process feel as painless as possible!"
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Gisela V

August 26, 2025

5  out of  5
rating by Gisela V
"I needed to make a change on my renters insurance and Daniela was so kind to help and walk me through the process. She genuinely cares and has always made it a stress-free experience for me. I have been a member for many years, and everyone at the Carol Lawson office has always made me feel comfortable and as if no question is ever too small. They have always helped me through life changes and I am always greeted with a warm welcome every time I stop by. Also, the Red Bull offered there is always a bonus 😉"
We responded:
"Thank you for the 5 stars! We love hearing from our customers and work hard to exceed expectations! Glad we could help you through the years, here's to many more!"
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Alexis A Villanueva

August 21, 2025

5  out of  5
rating by Alexis A Villanueva
"Karla j was so nice and helpful. She answered all my questions I had with my insurance..."
We responded:
"Thank you for the wonderful review, Alexis! We love our customers and take great pride in creating a positive and professional experience every time!"
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Francis Tisnado

August 5, 2025

5  out of  5
rating by Francis Tisnado
"Daniela was super helpful with getting my auto insurance set up! She made the whole process easy to understand and was really patient with all my questions. It didn’t feel stressful at all, and I appreciated how friendly and professional she was. If you’re looking for someone who actually takes the time to help you out, definitely reach out to her!"
We responded:
"Thank you for the fabulous review, we look forward to providing you with continued great service, please let us know if there is anything we can do for you!"
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jennifer ramirez barriga

July 31, 2025

5  out of  5
rating by jennifer ramirez barriga
"Karla is the best! She helped me with my car insurance and made everything super easy. Anytime I have a question, she's always available and quick to respond. I really appreciate how patient and helpful she is. I definitely recommend her if you're looking for someone reliable and friendly!"
We responded:
"Thank you for the 5 stars! We want to always exceed our customers' expectations so getting this feedback is fabulous!"
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Angel Martinez Rivas

July 29, 2025

5  out of  5
rating by Angel Martinez Rivas
"Was added on the insurance of my brother. Karla helped me make it quick and as simple as possible. Very helpful and responsive!"
We responded:
"Thank you for the fab review, Angel! We look forward to continuing to give you great service! "
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Claudio Angulo

July 24, 2025

5  out of  5
rating by Claudio Angulo
"Carla helped me with all my insurance needs, including home, auto, and boat coverage. From the beginning, she came across as confident, knowledgeable, and highly professional. She took the time to explain every detail clearly, answered all my questions thoroughly, and made the entire process smooth and stress-free. Her expertise and excellent customer service gave me the confidence to move forward, and she ultimately earned my business. I highly recommend Carla to anyone looking for reliable and personalized insurance support."
We responded:
"Thank you for the 5 star review, Claudio! My State Farm team and I are happy to be your good neighbor!"
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Martin Grape

July 22, 2025

5  out of  5
rating by Martin Grape
"Very good customer service."
We responded:
"Thank you for the fabulous review, Martin! We love taking care of our customers and look forward to continuing to help you with your insurance needs!"
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Andrey Sushch

June 30, 2025

5  out of  5
rating by Andrey Sushch
"Elli Helton was amazing"
We responded:
"Thank you for the 5 stars and we agree, Ellie is amazing! Looking forward to taking care of your insurance needs in years to come."
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Chris Ostrom

June 10, 2025

5  out of  5
rating by Chris Ostrom
"Been using their office for my insurance needs for decades. Prompt and helpful agents and staff there to answer your calls. Went in in person yesterday. Very satisfied with my experience"
We responded:
"Thank you so much for the 5-star review! We love our customers and appreciate you choosing us for your insurance needs."
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Jorge Arce

June 7, 2025

5  out of  5
rating by Jorge Arce
"Karla is an absolute lifesaver when it comes to insurance. I’ve worked with a few agents before, but none come close to how responsive, sharp, and genuinely helpful she is. She’s handled every one of my policies — life, auto, renters, everything — and always finds a way to get it done, even on short notice. I’ve reached out in a pinch, even while she’s on vacation, and she still takes the time to get back to me. She’s gotten me covered when it really mattered. You can tell she cares, not just about the job but about the people she’s helping."
We responded:
"Thank you for the wonderful review, Karla takes great care of our customers so getting this feedback means a lot to both Karla and our agency. We look forward to being here and available for all of your insurance needs."
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Garry Cline

April 20, 2025

5  out of  5
rating by Garry Cline
"My wife and I have an umbrella policy with State Farm through the Carol Lawson agency. Our experience with the staff of this office has been positive all the way. Ellie was there to help us with an insurance issue via cell phone while we were far from home. We are pleased to be insured through this office."
We responded:
"Thank you for the wonderful review, Gary! We appreciate your business and look forward to many more years of helping manage your insurance needs!"
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Alexis A

April 9, 2025

5  out of  5
rating by Alexis A
"Went in to get my new car insured! Karla helped me and was amazing, super sweet and explained everything in great detail. Offered me a beverage and made the process quick and easy! I wanna say it only took 15 minutes!"
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Eduardo Lozano

April 8, 2025

5  out of  5
rating by Eduardo Lozano
"Buen servicio al cliente muy amables"
We responded:
"Thank you so much for the wonderful review, we look forward to taking care of your insurance needs!"
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Fabi Santillan

April 4, 2025

5  out of  5
rating by Fabi Santillan
"Karla is amazing! I needed renters insurance & she helped me right away, highly recommend her🤗"
Profile photo of Iliana Montserrat Youngsman

Iliana Montserrat Youngsman

April 4, 2025

5  out of  5
rating by Iliana Montserrat Youngsman
"I had a great experience with StateFarm and their rep Karla! She was incredibly knowledgeable, proactive, and always on top of things, ensuring that everything was taken care of promptly and efficiently. Her attention to detail and dedication to providing excellent customer service made all the difference. I highly recommend for anyone looking for reliable, top-notch service and insurance."
We responded:
"Thank you for the wonderful review and yes, Karla takes great care of our customers, we are always happy to hear of your experience! We look forward to many years of excellent service for you!"
Profile photo of Joaquin Rodarte Quiroz

Joaquin Rodarte Quiroz

March 13, 2025

5  out of  5
rating by Joaquin Rodarte Quiroz
"Daniela has been amazing! She’s always helpful and answers all my questions. Highly recommended her!"
We responded:
"Thank you for the 5 stars! Yes, Daniela and all the ladies in our office work hard to exceed expectations. We look forward to servicing your insurance needs for many years to come."
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Paz Moscoso

March 13, 2025

5  out of  5
rating by Paz Moscoso
"An amazing agency full of great energy and professionalism. The team is friendly, efficient, and genuinely cares about finding the best options for their clients. ✨If you’re looking for a reliable place for insurance, I highly recommend this agency 100%!"
We responded:
"Thank you for the fabulous review, we love hearing this and take pride in our work! "